Refund and Returns Policy

1. Return Eligibility and Timeframe

Bowsight Inc. proposes a 30-day return window for eligible purchases. To request a return under this proposed policy, contact us within 30 days of receiving your order.

A return request must be submitted and approved before an item is sent back. Products returned without prior authorization may not be accepted.

2. Return Conditions

To qualify for a standard return, an item should meet the following conditions:

• The return request is submitted within the applicable return period.
• The product is unused and in its original condition.
• The item is returned with its original packaging, accessories, manuals, and included components.
• The product shows no signs of damage caused by improper handling, installation, modification, or use.
• Proof of purchase or an order number is provided.
• The return has been approved by Bowsight Inc. before shipment.

Returned products may be inspected after arrival. Approval of a refund will depend on the item’s condition and the circumstances of the return, subject to applicable law.

3. Non-Returnable Items

Certain products may not qualify for a standard return, including:

• Items marked as final sale or non-returnable before purchase.
• Products that have been used, installed, modified, or damaged after delivery, except where the item is defective or consumer law provides otherwise.
• Products returned without their required components or original packaging, where this materially affects the item’s condition or resale eligibility.
• Items damaged through misuse, improper storage, unauthorized repair, or failure to follow manufacturer instructions.

This section does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products.

4. How to Request a Return

Please contact Bowsight Inc. before sending any product back. To help us review your request, provide:

• Your full name.
• Your order number.
• The product name or description.
• The reason for requesting a return.
• Photographs, if the item is damaged, defective, or incorrect.

Return Request Steps

1. Email our customer support team at sales@bowsightinc.com.
2. Include your order number and explain the reason for the return.
3. Wait for our response and return instructions.
4. If your request is approved, follow the instructions provided by our team.
5. Keep your return shipping receipt and tracking details until the matter is resolved.

5. Refund Process

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method, where supported by the payment provider and applicable law.

The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider. Bowsight Inc. cannot control the processing time of third-party financial institutions.

Refund Amounts

Approved refunds will be calculated based on the eligible amount paid for the returned product. Original shipping charges, return shipping costs, discounts, and other charges will be handled in accordance with the order circumstances and applicable law.

Where a refund is required because an item is defective, damaged, or incorrectly supplied, applicable consumer protection requirements will apply.

6. Exchanges and Replacements

If you receive an incorrect product or an item arrives damaged or defective, contact us so we can review the issue and discuss an appropriate resolution.

Depending on product availability and the circumstances, a resolution may include a replacement, exchange, repair, or refund where appropriate.

Exchanges are subject to stock availability and approval. Please do not ship an item back before receiving instructions from our team.

7. Damaged, Defective, or Incorrect Orders

We encourage customers to inspect their orders after delivery. If your order arrives damaged, defective, or contains an incorrect item, contact us as soon as reasonably possible.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and any visible damage.
• Photographs of the external packaging, where relevant.

Our team will review the information and provide instructions on the next steps. Depending on the circumstances, we may arrange a replacement, exchange, refund, or another appropriate resolution.

8. Return Shipping Costs

For standard change-of-mind returns, the customer may be responsible for the cost of shipping the product back, subject to the return instructions provided by our team and applicable law.

If an item is confirmed to have arrived damaged, defective, or incorrect, we will review the circumstances and explain the appropriate return shipping arrangements.

We recommend using a shipping service that provides tracking. Customers should retain proof of shipment until the return has been received and processed.

9. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please:

1. Check your bank account or payment account again.
2. Contact your card issuer or payment provider to ask whether the refund is still processing.
3. Contact your bank if the payment provider confirms that the refund has been completed.
4. If you still need assistance, email Bowsight Inc. with your order number and refund details.

Refund processing times can vary depending on the financial institution and payment method.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible and include your order number.

Cancellation requests are subject to the order’s processing and shipping status. We cannot guarantee cancellation once an order has been prepared for dispatch or handed to the shipping carrier.

If an order has already shipped, you may need to follow the applicable return procedure after delivery.

11. Changes to This Policy

Bowsight Inc. may update this Refund and Returns Policy from time to time to reflect changes in our business procedures, products, or applicable legal requirements.

Updates will be published on this page with a revised date. We encourage customers to review this page before making a purchase.

12. Contact Bowsight Inc.

If you have questions about a return, refund, exchange, damaged order, or cancellation, please contact our customer support team.